At Zuri Frame, customer satisfaction is our priority. We want you to be confident in your purchase, and this policy explains how returns and refunds are handled.
Eligibility for Returns
- Items can be returned within 7 days of delivery if they are defective, damaged, or incorrect.
- Products must be unused, in their original packaging, and in the same condition as received.
- Certain items such as personalized or special-order products are not eligible for return.
How to Request a Return
To initiate a return, please contact us at [your email address] with your order details and the reason for return. Our support team will provide you with return instructions.
Refund Process
- Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed through cash reimbursement at the time of product pickup or through a replacement product, depending on your preference.
- Shipping costs are non-refundable unless the return is due to our error (defective or wrong item sent).
Exchanges
If you received a faulty or damaged product, we will gladly exchange it for the same item at no additional cost.
Non-Returnable Items
- Gift cards or promotional items
- Products not returned within the return window
- Items damaged due to misuse or handling outside normal use
Contact Us
For any questions regarding returns and refunds, please reach us at [email protected].