Shipping Policy - Zuri Frame

At Zuri Frame, we are dedicated to delivering your orders safely and efficiently, no matter where you are in the world. This Shipping Policy outlines how we process and handle shipments for our customers.

Order Processing
All orders are processed within 1–3 business days after confirmation. Orders are not processed on weekends or public holidays. Once your order is prepared and dispatched, you will be notified via email or phone with the relevant details.

Shipping Methods
We partner with reliable courier and logistics providers to ensure your order reaches you securely. The shipping method may vary depending on your location and product availability, but we always aim to use trusted delivery services.

Shipping Charges
Shipping costs, if applicable, will be clearly displayed at the time of checkout. In some cases, we may offer free shipping promotions, which will be indicated on the website.

Cash on Delivery (COD)
Zuri Frame offers cash on delivery as the available payment method. Customers are required to make full payment in cash at the time of receiving the order.

Order Tracking
Once your order has been shipped, you may receive tracking information (if available) to monitor the status of your delivery. This allows you to stay informed about your shipment progress.

Delivery Issues
If you experience any issues with your delivery, such as delays, missing packages, or incorrect address details, please contact us as soon as possible at [email protected]. We will coordinate with the courier service to resolve the issue promptly.

Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at the time of placing an order. Zuri Frame is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, please contact us immediately so we can attempt to update your information before dispatch.

Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please notify us within 48 hours of delivery (or expected delivery) by contacting [email protected]. We will investigate the issue and arrange a replacement or suitable resolution where applicable.

International Shipping
Zuri Frame operates worldwide and ships to customers across different countries. By placing an order, you agree to any applicable import duties, taxes, or customs charges that may be required by your local authorities.

Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page with an updated effective date.

Email: [email protected]